Customer Service

Since starting in Ohio in 2016, Root has expanded to eleven other states and is on track to become almost statewide by 2019. — Root was the insurance company’s first country to offer a technology discount on Tesla Autopilot in 2017.


Root’s model of using cellular data to reward safe driving is fair to drivers, makes business sense, and represents an impressive technical achievement,” said Elliot Geidt, partner at Redpoint Ventures, who will join the board. “Alex and his team possess deep domain expertise and a bold vision to reimagine how auto insurance operates. I am excited to partner with the Root Insurance team and look forward to the next phase of growth.

Customer Service Information

If you are having difficulties accessing your Root Insurance login account, please contact the Root Insurance support team. They will help you solve your problem and answer your questions about how to connect to your Root Insurance account. Below are the Root Insurance customer service contact details:

Customer Service Phone:

  • Request new roadside assistance: 844 271 4357
  • To confirm someone’s employment with Root Insurance: 1-800-367-5690.
  • For auto insurance claims:
  • New Claims: 866-980-9431
  • Existing Claims: 866-489-1985
  • For Renter’s Insurance Claims:
  • New Claims: 866-980-9431
  • Existing Claims: 866-489-1985

For Original Claims: All Claims (New and Existing): 844-208-0665

Opening hours: Monday to Friday, from 9 am to 5 pm to 5 pm, Easter period

Office Address: 80 E Rich Street, Suite 500, Columbus, OH 43215

Official website: